Law Society of Ontario (LSO) Paralegal Practice Exam

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What must a paralegal NOT do concerning fees?

Charge excessive fees
Provide a fee estimate
Set fees according to market rates
Clarify payment terms in the retainer agreement

The correct answer is: Charge excessive fees

A paralegal must not charge excessive fees because this can violate the ethical standards of their professional conduct. Charging excessive fees is seen as exploitative and can undermine the integrity of the profession. This principle is guided by rules that require paralegals to set fees that are fair and reasonable, taking into account the complexity of the case, the skill and experience of the paralegal, and the market rates for similar services. Meanwhile, providing a fee estimate is encouraged as it helps clients understand potential costs. Setting fees according to market rates is also crucial, as it ensures that charges remain competitive and justified within the context of prevailing industry standards. Additionally, clarifying payment terms in the retainer agreement is an essential practice for transparency and to establish a clear understanding between the paralegal and the client, preventing misunderstandings about costs. Thus, the emphasis on not charging excessive fees ensures ethical compliance and protects both the clients' interests and the reputation of the profession.