Law Society of Ontario (LSO) Paralegal Practice Exam

When should a paralegal file a complaint about a client?

1. Immediately after taking the client on

2. If they feel the client is being unreasonable

3. Only if the client threatens them

4. When necessary to protect the integrity of their practice

The correct answer is: When necessary to protect the integrity of their practice

Filing a complaint about a client is a serious step that should be taken when it is necessary to protect the integrity of a paralegal's practice. This means that if a client's actions are compromising the ethical obligations of the paralegal, or could potentially damage their professional reputation or the interests of other clients, then a complaint would be warranted. For instance, if a client is engaged in illegal activities, attempting to use the paralegal's services for fraud, or otherwise acting in a way that puts the paralegal in a position of ethical conflict, it becomes crucial for the paralegal to take action not only for their own protection but also to uphold the standards of the profession. This option emphasizes a proactive and responsible approach to maintaining professional integrity, aligning with the duty of care that paralegals owe both to the legal profession and to the public at large. Taking action based on this principle can help mitigate any potential damage that might arise from continuing the relationship or failing to address the issue appropriately. The other options suggest circumstances that may not adequately justify the need for a complaint, such as the timing of when to file or subjective feelings about a client’s behavior, which do not encompass the essential obligation of maintaining professional